Terms and Conditions

Last updated: 26/08/2025

By accessing and using this website (“umberandedge.com.au”) and purchasing any services offered by Umber & Edge (“we,” “us,” or “our”), you agree to be bound by these Terms & Conditions (“Terms”). Please read them carefully before using our Site or purchasing any services.

1. Business Details

Umber & Edge is an Australian business providing online interior design services. All transactions are conducted in Australian Dollars (AUD).

2. Services Provided

We provide digital interior design services, including but not limited to:

  • Concept design and styling recommendations

  • Shopping lists for finishes, fixtures, fittings, furniture, lighting, and décor

  • Floor plans and 3D visualisations

  • Implementation guides

All services are delivered digitally unless otherwise stated. Physical items (furniture, décor, etc.) are not supplied by Umber & Edge; they are purchased separately by you from third-party retailers, unless expressly agreed in writing under a Premium+ service.

3. Payments & Ordering

  • Full payment is required at the time of booking through our online platform.

  • For services requiring product purchasing (Premium+), you will be invoiced separately for the total item cost. Orders will not be placed until full funds are received.

  • Prices listed are subject to change without notice, but confirmed orders will not be affected.

4. Refunds, Returns & Cancellations

  • Change of Mind: As our services are tailored digital design packages, all sales are final and we do not offer refunds for change of mind, personal circumstances, or dissatisfaction with subjective elements of design.

  • Cancellations: Orders may not be cancelled once work has commenced. If you wish to cancel prior to commencement, please contact us — refunds are at our discretion.

  • Consumer Rights: Nothing in these Terms excludes your rights under the Australian Consumer Law. You are entitled to a remedy if services are not delivered with due care and skill, or if they fail to meet a consumer guarantee.

5. Client Responsibilities

By engaging our services, you agree to:

  • Provide accurate and complete information regarding your space, measurements, budget, and preferences.

  • Ensure you have the authority to make changes to the property being designed.

  • Use the shopping list and recommendations responsibly; we are not liable for stock availability, price changes, or retailer terms.

6. Intellectual Property

All content, designs, documents, images, and materials provided by Umber & Edge remain our intellectual property. You are granted a personal, non-transferable license to use these materials solely for your own property. You may not reproduce, resell, or distribute them without prior written consent.

7. Third-Party Products & Services

Our shopping lists may link to third-party retailers. We do not own, operate, or control these businesses, and we make no warranties regarding their products, services, or availability. Any purchase you make is directly with the retailer and subject to their terms and conditions.

8. Limitation of Liability

To the maximum extent permitted by law, Umber & Edge shall not be liable for any indirect, incidental, or consequential damages, including but not limited to:

  • Delays in retailer delivery or product availability

  • Defects, faults, or quality issues in third-party products

  • Costs associated with trades, contractors, or incorrect installation

  • Losses resulting from reliance on design recommendations

Our liability is limited to the total amount paid for the service in question.

9. Disclaimer

Our services are provided on an “as is” basis. Designs, plans, and styling suggestions are recommendations only, and final implementation is at the client’s discretion. Results may vary depending on factors outside our control, including supplier availability, client implementation, and third-party work.

10. Termination

We reserve the right to refuse service or cancel bookings at our discretion, including in cases of suspected fraud, breach of these Terms, or inappropriate client behaviour. In such cases, refunds may be granted at our sole discretion.

11. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes shall be subject to the jurisdiction of the courts of New South Wales.

12. Changes to Terms

We may update these Terms from time to time. Updates will be posted on this page, and continued use of our Site or services constitutes acceptance of the updated Terms.