We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing address, and payment details when you book a consultation or engage our services.
• Consultation Information: Details you provide about your property, room measurements or photos, style preferences, and budget, whether shared before, during, or after a consultation.
• Enquiry Information: Details you provide through our contact form, such as your name, email, location, the service you're interested in, and your message.
• Booking Information: Details collected through our booking platform when you schedule a consultation, including your preferred date, time, and contact details.
• Website Data: Non-identifiable data such as IP address, browser type, and pages visited (collected via cookies or analytics tools).

We use your information to:

• Deliver and personalise our consultations and any further services you engage us for.
• Process payments and send invoices.
• Respond to enquiries and help determine the right service for your needs.
• Communicate with you regarding your booking, project, updates, or support.
• Improve our services and website functionality.
• Comply with legal and regulatory requirements.

We will never sell or rent your information to third parties.

We may share your information only in the following cases:

• With service providers: Payment processors, our booking platform, website platforms, and software tools required to deliver our services.
• With retailers and suppliers: If you engage our sourcing or procurement service, where we facilitate orders on your behalf.
• If required by law: When disclosure is necessary to comply with legal obligations or protect our rights.

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

Our website may use cookies and analytics tools (e.g. Google Analytics) to improve user experience, track performance, and understand visitor behaviour. You can disable cookies through your browser settings, though some features of the Site, including booking a consultation, may not function correctly.

You have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate or incomplete information.
• Request deletion of your information, subject to legal and contractual obligations.
• Opt out of marketing emails at any time by clicking “unsubscribe.”

Our website may contain links to external websites, such as retailers, suppliers, or our booking platform. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

Our services are currently available only within Australia. If you access our Site from outside Australia, you do so at your own risk and are responsible for compliance with local laws.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Continued use of our Site or services after changes are posted constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Umber & Edge
studio@umberandedge.com.au