Privacy Policy

Last updated: 20/08/2025

Umber & Edge (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website (“Site”) or services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing address, and payment details when you purchase services.

  • Design Information: Details you provide about your property, room measurements, style preferences, and budget.

  • Website Data: Non-identifiable data such as IP address, browser type, and pages visited (collected via cookies or analytics tools).

2. How We Use Your Information

We use your information to:

  • Deliver and personalise our interior design services.

  • Process payments and send invoices.

  • Communicate with you regarding your project, updates, or support.

  • Improve our services and website functionality.

  • Comply with legal and regulatory requirements.

We will never sell or rent your information to third parties.

3. Sharing Your Information

We may share your information only in the following cases:

  • With service providers: Payment processors, website platforms, and software tools required to deliver our services.

  • With retailers: If you engage our Premium+ service, where we order items on your behalf.

  • If required by law: When disclosure is necessary to comply with legal obligations or protect our rights.

4. Data Storage & Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Analytics

Our website may use cookies and analytics tools (e.g. Google Analytics) to improve user experience, track performance, and understand visitor behaviour. You can disable cookies through your browser settings, though some features of the Site may not function correctly.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections to inaccurate or incomplete information.

  • Request deletion of your information, subject to legal and contractual obligations.

  • Opt out of marketing emails at any time by clicking “unsubscribe.”

7. Third-Party Links

Our website may contain links to external websites (such as retailers). We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

8. International Users

Our services are currently available only within Australia. If you access our Site from outside Australia, you do so at your own risk and are responsible for compliance with local laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Continued use of our Site or services after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Umber & Edge
studio@umberandedge.com.au