F A Q S
Good to know.
Everything you might want to ask before getting started — and a few things you probably hadn't thought of yet.
You'll receive a complete digital design package that includes a concept design, floor plan, curated shopping list, and 3D visualisation. For Premium and Premium+ clients, you'll receive two packages, giving you more options to help drive your decision-making process.
All design plans include at least one round of revisions to make sure we're achieving your desired direction. You'll also get an Implementation Guide to help you confidently bring everything together in your home.
It's simple and stress-free:
- Choose your space.
- Select your design plan.
- Share your style preferences, budget, and details in the Design Brief form sent after checkout.
- Receive your custom design package digitally.
- Use your shopping list to order items — or we'll handle it for you if you've selected Premium+.
Typically 2–4 weeks, depending on the scope of your project and which plan you select. We'll give you a timeline upfront so you know exactly what to expect.
Both! Each space can be booked individually, or if you're looking for something more involved, our Bespoke Projects service covers multi-room and whole-home projects with a tailored scope.
Open-plan living and larger rooms are very welcome — they just take a little more detail to design properly. If your space combines areas (for example, a living room and dining area in one open floorplan), you'll need to book each zone separately so we can give every part of the space the attention it deserves.
If you're not sure how your space should be split, we recommend booking a complimentary call via the contact page.
Standard — The essentials: concept design, shopping list, floor plan, and 3D render.
Premium — Adds an additional concept design, shopping list, floor plan, and 3D render option so you have more to choose from.
Premium+ — Everything above, plus we'll order your items for you and manage deliveries.(Decoration spaces only)
We recommend Premium if you're not sure how to describe your style, don't have a clear direction yet, or simply want more variety from the beginning. The extra visuals make it much easier to find what feels right.
Yes. Your budget is one of the key details we take into account when creating your design and sourcing items. Whether you're after affordable updates or higher-end investment pieces, we'll curate options that fit comfortably within your range.
Keep in mind that a realistic budget helps achieve the best results. If your budget is very tight, we'll focus on the most impactful changes so you still see a big difference without overspending.
Revisions are included in every plan. If something doesn't quite land, you'll have the chance to share feedback and we'll refine the design accordingly.
The clearer you can be about what you like and don't like, the smoother and faster we can get to the right result. The service doesn't include unlimited redesigns, but our goal is always to get you somewhere you love within the scope of your chosen plan.
- Standard — 1 revision
- Premium — 2 revisions
- Premium+ — 2 revisions
Completely normal — your design package comes with a lot of detail, and we want you to feel confident putting it into action. After receiving your completed package, you'll have 30 days to ask follow-up questions or request clarifications so everything is clear before you start ordering or styling.
Not at all. The shopping list is there to make sourcing easier, but you're free to order what you love, swap pieces, or add items gradually. It's all about flexibility.
No, our sourcing is flexible. We choose from a wide range of retailers — from well-known brands to unique finds — always tailored to your budget and style. You'll also have the opportunity to share a list of your preferred suppliers.
With Premium+, we'll manage the ordering process on your behalf so you don't have to. Once your shopping list is finalised, we'll coordinate directly with each supplier to have them invoice you for your items — including any shipping fees — so all payments go straight to the source.
Once payment is confirmed, we'll take care of the rest: tracking your orders, managing delivery logistics, and keeping you updated along the way.
Absolutely. If you have existing furniture or décor you'd like to keep, you'll have the opportunity to send us photos and details upfront. We'll design around these pieces so your space feels cohesive without starting from scratch.